Lyssna

What is Lyssna?

Lyssna is a feedback collection platform for designers. Paste a link to a prototype, design, or survey. Share the link. Collect user feedback. That’s it.

Unlike UserTesting or Respondent (which record full sessions), Lyssna is lightweight. Users answer questions you ask. Quick feedback. Lower cost. Faster turnaround.

One sentence punch: Lyssna is the fastest way to collect user feedback on designs—share a link, get responses in hours.**

Why Designers Use Lyssna

• Lightweight — No setup complexity. No learning curve. Create a study in 5 minutes.
• Fast Turnaround — Share link Monday, have results Tuesday.
• Affordable — Costs less than UserTesting. Pay per response. Don’t pay for unused research slots.
• Focused Questions — Ask specific questions. Get specific answers. Not full session recordings.
• Remote by Default — Recruit globally or use your own users. No need to wrangle participant logistics.

Common Uses for Designers

1. Design Validation — Show two designs. Ask which is clearer, which they prefer, why.
2. Usability Testing Lite — “Complete this task. Were you able to find the checkout button?”
3. Copy Testing — “Which headline do you find more compelling?”
4. Feature Feedback — “How important is this feature to you?” (ranked 1-5).
5. Preference Testing — “Do you prefer this color or this color?” Visual comparisons.
6. Open Feedback — “What’s your first impression?” Qualitative responses.

How to Use Lyssna

1. Create Study — Sign up. Click “Create Study.”
2. Add Prototype/Design — Paste link to Figma prototype, InVision, or any URL.
3. Write Questions — Ask 3-5 focused questions. Multiple choice, rating scale, open-ended.
4. Set Participant Count — How many responses do you want? Lyssna’s panel will respond.
5. Publish — Make it live.
6. Collect Responses — Responses come in as they’re completed.
7. Analyze — Read responses. See quantitative data (ratings, percentages). See qualitative feedback (quotes).

Question Types in Lyssna

• Multiple Choice — “Which design do you prefer?” Participants click one option.
• Rating Scale — “How clear is this button?” 1-5 scale.
• Rank Order — “Rank these features by importance.” Drag and drop ranking.
• Open-Ended — “What’s your first impression?” Qualitative text responses.
• Multiple Selection — “Which of these appeals to you?” Check multiple boxes.
• Hotspot — Click on a screenshot to identify areas. Heatmaps of clicks.

Lyssna vs UserTesting vs Respondent

Use Lyssna for quick feedback. Use UserTesting for deep user research. Both have their place.

Mentor Tips

• First tip: Lyssna is for validation, not discovery. If you need to explore “why do users struggle with checkout?” that’s research. Lyssna is “I have a prototype, does it work?”
• Write questions carefully. Leading questions (“Don’t you think this button is clear?”) get yes answers. Ask neutrally (“Is this button clear?”).
• Get 10-15 responses minimum. A single response is anecdotal. 10-15 shows patterns.
• Combine with qualitative feedback. Quantitative (5 people chose option A) plus qualitative (“because it was faster”) is stronger than either alone.

Resources and Tools

• Books: “Asking Questions That Matter” for survey design
• Tools: Lyssna itself, Figma for prototypes, spreadsheet for analysis
• Articles: Lyssna guides, feedback collection best practices on UX Collective