# Lyssna

> A lightweight feedback collection tool that gathers user responses through simple links—no installations required.

*Tags: ux, tools, junior*

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> [!info] Quick Definition
> A lightweight feedback collection tool that gathers user responses through simple links—no installations required.


## What is Lyssna?

Lyssna is a feedback collection platform for designers. Paste a link to a prototype, design, or survey. Share the link. Collect user feedback. That's it.

Unlike UserTesting or Respondent (which record full sessions), Lyssna is lightweight. Users answer questions you ask. Quick feedback. Lower cost. Faster turnaround.

**One sentence punch:** Lyssna is the fastest way to collect user feedback on designs—share a link, get responses in hours.**

## Why Designers Use Lyssna

- **Lightweight** — No setup complexity. No learning curve. Create a study in 5 minutes.
- **Fast Turnaround** — Share link Monday, have results Tuesday.
- **Affordable** — Costs less than UserTesting. Pay per response. Don't pay for unused research slots.
- **Focused Questions** — Ask specific questions. Get specific answers. Not full session recordings.
- **Remote by Default** — Recruit globally or use your own users. No need to wrangle participant logistics.

## Common Uses for Designers

1. **Design Validation** — Show two designs. Ask which is clearer, which they prefer, why.
2. **Usability Testing Lite** — "Complete this task. Were you able to find the checkout button?"
3. **Copy Testing** — "Which headline do you find more compelling?"
4. **Feature Feedback** — "How important is this feature to you?" (ranked 1-5).
5. **Preference Testing** — "Do you prefer this color or this color?" Visual comparisons.
6. **Open Feedback** — "What's your first impression?" Qualitative responses.

## How to Use Lyssna

1. **Create Study** — Sign up. Click "Create Study."
2. **Add Prototype/Design** — Paste link to Figma prototype, InVision, or any URL.
3. **Write Questions** — Ask 3-5 focused questions. Multiple choice, rating scale, open-ended.
4. **Set Participant Count** — How many responses do you want? Lyssna's panel will respond.
5. **Publish** — Make it live.
6. **Collect Responses** — Responses come in as they're completed.
7. **Analyze** — Read responses. See quantitative data (ratings, percentages). See qualitative feedback (quotes).

## Question Types in Lyssna

- **Multiple Choice** — "Which design do you prefer?" Participants click one option.
- **Rating Scale** — "How clear is this button?" 1-5 scale.
- **Rank Order** — "Rank these features by importance." Drag and drop ranking.
- **Open-Ended** — "What's your first impression?" Qualitative text responses.
- **Multiple Selection** — "Which of these appeals to you?" Check multiple boxes.
- **Hotspot** — Click on a screenshot to identify areas. Heatmaps of clicks.

## Lyssna vs UserTesting vs Respondent

| **Lyssna** | **UserTesting** | **Respondent** |
| --- | --- | --- |
| Lightweight feedback | Full session recording | Full session recording |
| Answer questions | Think-aloud protocol | Moderated or unmoderated |
| Hours turnaround | Days turnaround | Days turnaround |
| Lower cost | Higher cost | Higher cost |
| Less depth | More depth | More depth |

Use Lyssna for quick feedback. Use UserTesting for deep user research. Both have their place.

## Mentor Tips

- **First tip: Lyssna is for validation, not discovery.** If you need to explore "why do users struggle with checkout?" that's research. Lyssna is "I have a prototype, does it work?"
- **Write questions carefully.** Leading questions ("Don't you think this button is clear?") get yes answers. Ask neutrally ("Is this button clear?").
- **Get 10-15 responses minimum.** A single response is anecdotal. 10-15 shows patterns.
- **Combine with qualitative feedback.** Quantitative (5 people chose option A) plus qualitative ("because it was faster") is stronger than either alone.

## Resources and Tools

- **Books:** "Asking Questions That Matter" for survey design
- **Tools:** Lyssna itself, [[Figma]] for prototypes, spreadsheet for analysis
- **Articles:** Lyssna guides, feedback collection best practices on [[UX Collective]]

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Source: https://www.fernandoux.com/en/wiki/tools/lyssna/